Product and SLA Manager, Customer Success / Europe Remote

Product and SLA Manager, Customer Success / Europe Remote
Jobs > Product and SLA Manager, Customer Success / Europe Remote / Europe, Remote
Europe, Remote
Content & Media
Commercial
May 21, 2026

About the Role:

An exciting opportunity for a commercially driven commercial professional to lead the next phase of recurring revenue growth within a globally recognised broadcast technology business. This role combines customer engagement, SLA strategy, renewals, upselling, and service ownership, with responsibility for driving SLA adoption, improving renewal processes, and shaping scalable commercial service strategies across international markets.

The Company:

This organisation is a market-leading provider of broadcast and media technology solutions, trusted by some of the world’s largest live production, sports, and entertainment companies. With a strong international footprint and continued expansion across Europe and the US, the business offers a collaborative environment where individuals can directly influence strategic growth initiatives.

Benefits & Opportunities:

  • Play a pivotal role in scaling an already successful recurring services business with strong executive visibility.
  • Shape and influence global SLA strategy, commercial processes, and customer engagement initiatives.
  • Work cross-functionally with sales, engineering, and operational teams across international markets.
  • Join a well-established business offering long-term stability alongside significant growth opportunities.

To Be Successful, You’ll Need:

  • Experience in renewals, upselling, or service-based sales with a technical or SaaS-based product.
  • Experience in creating commercial renewal or upsell strategies
  • Experience leading or supporting complex commercial negotiations with customers

Interested in Learning More?

Reach out to me at sara@neuco-group.com for an initial discussion.

Key words…if all these are resonating, this could be the job for you!!

Customer Success | SLA Management | Renewals | Upselling | Recurring Revenue | Broadcast Technology | Media Technology | Salesforce | Technical Account Management | Service Strategy | Commercial Growth | Customer Engagement | Account Growth | Service Contracts

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

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