USA (Remote)
Content & Media
CommercialAbout the Role:
This is a newly created position focused on building a high-touch customer success function across key US media and broadcast accounts. The role centres on proactive engagement, structured customer interactions, and post-sale relationship management. You will drive customer satisfaction, oversee service performance, and act as a key liaison between clients and internal teams.
The Company:
A globally recognised organisation within the broadcast and media technology space, experiencing strong growth across the US market. The business is privately owned, combining stability with ongoing investment and expansion, and works with some of the most high-profile media organisations worldwide.
Benefits & Opportunities:
- Opportunity to build and shape a customer success function from the ground up in the US market
- Exposure to major, high-profile media and broadcast organisations across strategic accounts
- Strong internal visibility and collaboration with senior stakeholders across the business
- Long-term career progression within a growing and expanding international organisation
- Ability to make a measurable impact within a business investing heavily in its US footprint
To Be Successful, You’ll Need:
- Experience managing strategic customer relationships within the broadcast, media, or closely related technology sector
- Experience using customer success, service, or operational metrics to monitor account health, identify risks, and drive internal action
- Knowledge of the broadcast industry environment and customer workflows, with sufficient technical understanding to engage with engineering-led organisations
Interested in Learning More?
Interested? Contact me at sara@neuco-group.com
Key Words:
Customer Success | Broadcast | Media Technology | Account Management | SaaS | Customer Experience | NPS | SLA | Post-Sales | Strategic Accounts
Lead Consultant
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