Senior Manager, Commercial Performance and Excellence / UK/US (Remote)

About the Role:

An exciting opportunity has been created for an experienced commercial performance professional to build a brand-new Commercial Performance & Customer Insights capability within a global organisation. You’ll transform commercial data into meaningful business insights, develop KPI frameworks and executive dashboards, launch Voice of the Customer initiatives, and improve commercial governance across an international business while partnering with senior stakeholders.

The Company:

Our client is an established global technology organisation supporting some of the world’s largest live sports, entertainment and broadcast productions. As part of an ambitious commercial transformation programme, they are investing in new capabilities that will improve commercial decision-making, customer engagement and operational excellence across their global business.

Benefits & Opportunities:

• Build a brand-new Commercial Performance & Customer Insights function with genuine ownership from day one.
• Play a highly visible role within a global transformation programme, working closely with executive leadership.
• Influence commercial strategy by shaping reporting, governance and customer insight across an international organisation.
• Collaborate with Sales, Marketing, Finance, CRM and regional commercial teams on high-impact global initiatives.
• Join a collaborative environment where you’ll help define the future operating model for Global Commercial Operations.

To Be Successful, You’ll Need:

• Experience taking complex commercial data and simplifying it into clear insights and actionable recommendations by developing commercial KPI frameworks, executive dashboards and performance reporting.
• Experience leading cross-functional initiatives through influence, with strong communication skills and the ability to work effectively across a matrix organisation.
• Experience establishing commercial governance frameworks, operating processes and playbooks that improve commercial performance, consistency and accountability.

Interested?

To find out more about this opportunity, contact me at sara@neuco-group.com.

Keywords:

Commercial Performance | Customer Insights | Power BI | Salesforce | Commercial Analytics | Executive Dashboards | KPI Frameworks | Voice of the Customer | Performance Reporting | Commercial Operations | CRM | Business Intelligence | Governance | Data Visualisation | Business Transformation