Global Service Business Manager/ Europe Remote

About the Role:

This is a unique opportunity to take ownership of a global service business within one of the world’s leading broadcast technology companies.

You’ll be responsible for growing recurring service revenue by developing the company’s Service Level Agreement (SLA) portfolio, increasing customer adoption and partnering with global sales teams to embed service offerings into every stage of the customer lifecycle.

Rather than simply managing contracts or renewals, you’ll shape the commercial strategy behind the service business: designing service packages, supporting complex enterprise negotiations and building scalable processes that drive long-term recurring revenue.

Working closely with Sales, Customer Success, Product, Operations, Marketing and IT, you’ll become the global expert for commercial service offerings and play a key role in how customers engage with the business.

The Company:

This organisation is a market-leading provider of broadcast and media technology solutions, trusted by some of the world’s largest live production, sports, and entertainment companies. With a strong international footprint and continued expansion across Europe and the US, the business offers a collaborative environment where individuals can directly influence strategic growth initiatives.

Compensation, Benefits & Opportunities:

• GBP OTE £129k (up to £158k)
• Euro OTE €150k (up to €167k)
• Play a pivotal role in scaling an already successful recurring services business with strong executive visibility.
• Shape and influence global SLA strategy, commercial processes, and customer engagement initiatives.
• Work cross-functionally with sales, engineering, and operational teams across international markets.
• Join a well-established business offering long-term stability alongside significant growth opportunities.

To Be Successful, You’ll Need:

• Experience developing or growing recurring revenue through service agreements, subscriptions or commercial support offerings.
• Experience defining commercial strategies, pricing models or service portfolios.
• Strong commercial and business development skills, with the ability to identify opportunities and drive service adoption.
• Experience supporting complex customer negotiations and structuring commercial service solutions.
• The ability to work across sales, operations, marketing and product teams to deliver commercial initiatives.

Interested in Learning More?

Reach out to me at sara@neuco-group.com for an initial discussion.

Key Words:

Recurring Revenue | Service Portfolio Management | SLA Strategy | Commercial Strategy | Business Development | Enterprise Sales | Customer Success | Service Contracts | Broadcast Technology | Media Technology | Salesforce | Commercial Growth | Service Operations | Global Services