Senior Manager, Client Services / Ft. Lauderdale, FL / New York, NY / Los Angeles, CA

About the Role

An exciting opportunity to become the primary relationship owner for a portfolio of strategic global customers within a leading broadcast and media technology organisation. Working across onboarding, service delivery, renewals and long-term account growth, you’ll collaborate with cross-functional teams to ensure a seamless customer experience while helping establish a newly created Client Services function.

The Company

This global organisation is a recognised leader in broadcast, live sports and media technology, delivering innovative solutions to many of the world’s leading broadcasters, streaming platforms and media organisations. As the business continues to invest and expand internationally, this role offers the opportunity to shape a newly established client services function supporting high-profile global customers.

Benefits & Opportunities

• Join one of the world’s leading providers of live sports, broadcast and media technology solutions during a period of significant global growth.
• Help establish a brand-new Client Services function and influence how strategic global customers are supported.
• Work alongside Sales, Solutions Architecture and operational leadership within a collaborative Account Squad model.
• Manage relationships with globally recognised streaming platforms, sports leagues and enterprise media organisations.
• Build an international career with genuine progression opportunities as the organisation continues to expand.

To Be Successful, You’ll Need

• Enterprise client services, customer success or strategic account management experience within complex technology, media services or managed services environments.
• Proven ability to coordinate cross-functional delivery teams across Operations, Engineering and Commercial functions whilst acting as the primary customer interface for strategic accounts.
• Strong understanding of broadcast and media operations, combined with the commercial awareness to identify expansion opportunities and support long-term account growth throughout the customer lifecycle.

Interested?

Contact me at sara@neuco-group.com for an initial conversation.

Keywords

Client Services | Customer Success | Strategic Account Management | Broadcast | Media Technology | Live Sports | Streaming | Enterprise Accounts | Global Accounts | Account Management | Customer Experience | Service Delivery | Media Services | Connected Solutions | Cross-functional Leadership | Customer Onboarding | Renewals | Account Growth