USA (Remote)
Content & Media
CommercialAbout the Role:
This is a newly created position focused on building a high-touch customer success function across key US media and broadcast accounts. The role centres on proactive engagement, structured customer interactions, and post-sale relationship management. You will drive customer satisfaction, oversee service performance, and act as a key liaison between clients and internal teams.
The Company:
A globally recognised organisation within the broadcast and media technology space, experiencing strong growth across the US market. The business is privately owned, combining stability with ongoing investment and expansion, and works with some of the most high-profile media organisations worldwide.
Benefits & Opportunities:
- Opportunity to build and shape a customer success function from the ground up in the US market
- Exposure to major, high-profile media and broadcast organisations across strategic accounts
- Strong internal visibility and collaboration with senior stakeholders across the business
- Long-term career progression within a growing and expanding international organisation
- Ability to make a measurable impact within a business investing heavily in its US footprint
To Be Successful, You’ll Need:
- Experience managing strategic customer relationships within the broadcast, media, or closely related technology sector
- Experience using customer success, service, or operational metrics to monitor account health, identify risks, and drive internal action
- Knowledge of the broadcast industry environment and customer workflows, with sufficient technical understanding to engage with engineering-led organisations
Interested in Learning More?
Interested? Contact me at sara@neuco-group.com
Key Words:
Customer Success | Broadcast | Media Technology | Account Management | SaaS | Customer Experience | NPS | SLA | Post-Sales | Strategic Accounts
Lead Consultant
Related Jobs
AIT System Engineer / Switzerland
Lausanne, SwitzerlandSatellite & NewSpaceEngineeringThis position focuses on leading system-level test definition and execution for spacecraft integration, ensuring reliable long-term operation in orbit. The role involves ownership of full-system test specifications, validation of all subsystems, and oversight of integration and environmental testing campaigns, including thermal vacuum testing.
Principal GNC Engineer / Colorado, USA
Colorado, USASatellite & NewSpaceEngineeringThis is a principal (or Senior) Guidance, Navigation and Control (GNC) Engineer position, focusing on the design, build, test, analysis, and in-orbit operation of GNC systems for rendezvous, proximity operations, and docking (RPOD) spacecraft. The role sits at the intersection of autonomy, robotics, and space domain awareness, and is critical for enabling advanced in-space manoeuvres and sustained orbital operations in a fast-paced engineering environment.
Strategic Account Director / France
FranceContent & MediaCommercialThis role leads strategic sales across Southern Europe, Benelux, and Central Europe. You'll be selling complex managed services and transformation programmes to major broadcasters, telcos, and rightsholders. Targeting up to 50 key accounts while shaping multi-million euro deals and influencing digital evolution across the region. Fluency in French is highly preferred.
Senior Flight Dynamics Engineer / Europe
EuropeSatellite & NewSpaceTechnicalAn exciting opportunity for a Senior Flight Dynamics Engineer to join a fast-growing organisation operating at the forefront of Space Domain Awareness and Space Traffic Management. This role will focus on collision avoidance, conjunction analysis, orbit determination, satellite operations, and constellation management while helping shape future flight dynamics capabilities and supporting high-profile commercial, institutional, and government programmes.
Solutions Engineer / London, UK
London, UKCyber SecurityTechnicalThis is a great opportunity to be the first Solutions Engineer hire for the company in EMEA. You will be responsible for driving the technical wins across new business opportunities. Working closely with Account Executives, the role leads technical discovery, solution design, and proof of concept delivery, engaging developers and senior stakeholders to position a highly specialised CIAM platform.
Senior Director of Sales – Rentals, US
USContent & MediaCommercialThis is a newly created position focused on driving growth within a US-based rental business by expanding into the corporate AV market. The role centres on generating new revenue through established industry relationships, targeting sectors such as corporate events, production, and enterprise live events, while shaping go-to-market strategy in a fast-paced, short-cycle environment.
Director of Engineering – Spacecraft / Colorado, USA
Colorado, USASatellite & NewSpaceEngineeringThis is a newly created leadership position within a high-growth NewSpace organisation. The Director of Engineering will provide senior systems-level leadership and technical oversight across multiple robotic spacecraft missions, including active government programmes. The role owns missions end to end, evolves an existing spacecraft baseline into a scalable multi-mission platform, and defines repeatable architectures, interfaces, and processes to support docking, servicing, and reboost missions.
Program Manager / Switzerland
SwitzerlandSatellite & NewSpaceOperationalThis role is being hired in anticipation of upcoming GEO satellite programmes, with the successful candidate positioned to lead a new programme upon formal launch and, in the meantime, supporting ongoing programs as they head into the AIT phase. You will act as the voice of Programme Management locally, and collaborate with the PMO team globally. Managing complex GEO programmes, customer expectations, risk and roadmap definition.
Senior Sales Engineer / Remote, U.S (South East Preferred)
Remote, U.S (South East Preferred)Cyber SecurityTechnicalThis role focuses on driving the technical success of enterprise sales cycles within cybersecurity operations. The successful candidate will lead discovery, deliver tailored demonstrations, and own proof of value engagements, translating complex AI-driven automation solutions into measurable customer outcomes. Working closely with sales teams, they will shape technical strategy and help organisations scale SOC operations efficiently.
Senior Product Manager / Europe
EuropeSatellite & NewSpaceTechnicalJoining at a pivotal stage of growth, the Senior Product Manager will lead the evolution of a portfolio of Space Domain Awareness and Space Traffic Management solutions. With responsibility for product vision, roadmap ownership, and strategic direction, this role offers significant influence across the organisation and the opportunity to help define the next generation of products in a rapidly evolving market.