The challenge: The client was establishing new customer facing support teams located in multiple countries that required candidates with satellite communications experience while also meeting strict language. This proved a challenge for them to find both the skill set and language requirements across multiple candidates at quite short notice.
Our solution: We created a dedicated 3-person team to source, screen and deliver candidates ensuring that both technical and language skill sets would be asses prior to 1st round interviews with the clients. In addition, we acted as advisors and go-betweens during the complicated offering and onboarding process helping with international employment issues, complications due to local bureaucracy etc. all while maintaining a positive experience for the candidates.
The outcome: Over 2 sprints, one for each country, we were able to deliver high quality candidate shortlists at a ratio of four candidates for every one role and ultimately secure eight accepted offers of employment. The feedback from the client highlighted the greatly increased technical skill they had seen amongst our candidates in comparison to other sources they had used in the past.
