Senior Technical Support Engineer Lead / Europe

Jobs > Senior Technical Support Engineer Lead / Europe / Europe

Europe

Content & Media

Engineering

April 11, 2025

About the Role:

As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you’ll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.

The Company

Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.

Benefits & Opportunities

This is a great opportunity for an individual to become an integral part of the team while making a difference
You would be joining a company that has recently revamped the C-Suite
You would be joining a company that focuses on CDN, a massive growth area for the media industry

To be successful you’ll need to have…

Experience in technical support roles within a fast-paced B2B SaaS environment.
Strong CDN and streaming technology knowledge
Leadership experience, managing, training and growing technical support teams.

Interested to know more?

If you would like more information about this role, please send a copy of your CV to sara@neuco-group.com, and we can arrange a time to have a confidential conversation.

Keywords…if all these are resonating, this could be the job for you!!

CDN – Streaming – L2 Support – L3 Support – Networking – Troubleshooting – Content Delivery Networks – Streaming – B2B

Content & Media
Europe
Posted 3 weeks ago

Lead Consultant

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