Sports broadcasting is an evolving space, with viewers demanding an increasingly wide range of options and additional content. On Episode 34 of The Content & Media Matters Podcast, we spoke with Anna Lockwood, the Head of Media & Sport at Telstra International, about the challenges she faces when creating innovative solutions to these challenges. Read on for her insights. 

How do you manage such a diverse range of sports broadcasting requirements across different markets and regions?

We have a very international team at Telstra, and we’ve got people who are across all of our different projects in support roles. We also have people who are dedicated to a specific project, who will just work on that event or that project. We scale and grow depending on what we’re doing at any one time, with new staff members, freelancers, and consultants. There’s a lot of bounce in our talent pool, but we’ve got a core set of on-staff team members who do a lot of work across the globe and across projects. We augment that core team depending on what we need for a particular project or event. 

When I started at Telstra, there were 10 people in our little media business unit, and now we have over 200. I think that underlying growth will continue, but at any given time, especially a summer like this one in 2024, when there have been so many amazing sporting events happening, we’ll bounce and grow our talent pool to accommodate the projects that we’re delivering. 

What are some challenges associated with streaming and broadcasting such live events?

We try to prepare everything that we can control, but the real magic is in reacting to things that we can’t control and completely unexpected things. There are plenty of surprises in the live sports environment. It could be technology, infrastructure, or it could be a change in programming, but being very agile is always important. 

It’s always about putting the customer first. We know that whatever happens, we will be the best partner we can be at any time, no matter what region or time zone they’re in or what event they’re doing. Having that DNA in our business to support customers during these very high-profile events has helped our services wrap around their requirements. Having the experience and razor-sharp focus helps us respond as quickly and as effectively as possible when things do go wrong. That’s what gives our customers trust in our services and is the reason they keep on coming back and working with us again and again.

How do you see the world of sports broadcasting evolving over the next five years?

I think there’ll be a lot of continuation of the trends that we’re seeing today, like remote production. Being able to produce from anywhere, no matter where the event is, is moving workflows and capabilities onto cloud platforms and distributed working models. Those are all trends which accelerated during COVID-19, and we don’t see any slowdown at the moment. 

How people experience and view sports is also always evolving. So how, as a services provider, can we use our infrastructure and technology to create the immersive and collaborative viewer experiences that our customers are exploring at the moment? That’s where I see a lot of growth and development happening. 

To hear more from Anna, tune into the rest of her episode of The Content & Media Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.