Category: Connectivity

As AI becomes more and more integrated into the modern world, all areas of business are finding ways to adopt and adapt. On Episode 19 of The Connectivity Matters Podcast we were joined by Stephen Spellicy, the Vice President of Marketing, Enablement & Business Development at VMware, to talk about how the connectivity industry is moving towards AI adoption. Read on for his insights. 

Is there a genuine motivation for operators to bring in AI?

Well, this is a conundrum that many have. They’re building the new network and expecting new incremental revenue, then the next step is figuring out ‘how do I reap the benefits of that?’ Part of the business strategy should be growing your footprint and retaining it so that you can drive higher levels of ARPU out of your consumer subscribers and enterprise customers. The companies that are looking at being data-driven in the way they build their business and how they execute in the market are the ones who are likely going to survive. 

We’ve seen consolidation across the board in the wider industry (not only in telecom and technology) where the larger players gobbling up smaller companies. Where you see more of this consolidation and the shedding of non-productive assets, markets are becoming more focused on the outcomes of their business strategy. It starts with data and the injection of an advanced labour force that is more keen to understand the trends of our technology sphere. Data science is an area where telecoms probably lack skilled labour. Maybe in the next five years, we’ll see more availability of these resources. But today, telecom should take that first mover advantage to pull those folks into their organisation and start injecting data into everything they do. 

A common perception is that telco is not as exciting as other applications for AI or data science, so how could they attract more talent as an industry?

If you’ve already built a new network and you’re trying to drive higher revenue, you’ll need the right talent. This talent isn’t cheap, but it’s an investment in the future. Vigorous recruiting, both in the field and outside of the field, is necessary. What I mean by that is that telecom traditionally looks for people with a vast understanding of wireless cellular technology, traditional fixed line type technologies and networking backgrounds, but they may need to look into adjacencies. Where are the problem solvers who understand data models and data science, who can be applied to solving telco challenges? Looking across various adjacencies and verticals to find the right kind of talent is going to be effectively an empowering element as companies move forward. 

Training, enabling and investing in your labour force is also really important. Adopting some of these methodologies creates more opportunities for the people already in your company. In other words, utilising the resources you have to drive the highest level of productivity will enable your team to be creative in problem-solving. One of the best ways to create a happy and productive workforce is to give them really hard problems to solve and let them find creative ways to solve those problems. It creates a level of engagement and interest in their job, and it creates more loyalty to the company because it shows that this is a company that challenges them, rewards them when they succeed and invests in them – which are all essential ingredient ingredients that telco needs to consider as they develop their labour force moving forward.

How much responsibility does the telco industry have for ensuring the correct use of AI alongside this new talent?

The first piece of any journey with AI, particularly when we’re talking about data or using information in order to dictate outcomes, is effectively finding a programmatic way to treat data in a sensitive way. With customer-related user-related data, personal identifiable information, etc, you have to make sure that the data that you collect is protected to ensure the privacy and security of your customers. Just from a broad industry perspective across not only telco but any enterprise verticals, this is a common practice that starts with protecting the information that you’re collecting and utilising it as a part of the build of your models. 

The other piece on the ethical side would be to do no harm. You have to use technology to improve operations, the quality of service for your customers and the lives of your employees. Effectively, when you look at your labour force, how do you get the very best out of the team that’s in place? We’re not trying to use automation and AI to make jobs obsolete, we’re trying to use automation and AI to make those jobs easier for those people to get done. Looking at it that way, you’ll never have enough people to do the jobs. These skilled workers don’t have enough time in the day, and you don’t have enough heads in front of computer screens to get the job done, especially as we build out the 5G network and beyond to 6G. The enormity of that challenge is too large for the workforce we have today, so you need technology to augment those people. 

To learn more about integrating AI into your telco workforce, tune into Episode 19 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

The telco industry is making progress towards positive diversity and inclusion, particularly in improving gender equality. On Episode 18 of The Connectivity Matters Podcast we spoke with Anna Deppi, the Senior Manager and Co-Chair of the Italian Women’s Leadership Community at Red Hat, about her experiences as a woman in the field. She also shared her advice for companies and other women who are navigating the changing landscape of EDI in the industry. 

Have there been any challenges that you’ve encountered as a woman in telco, and how did you overcome them? 

I have found myself being the only female at the table or in the room at times. Sometimes you have to decide which battles to pick because you can’t win everything. You need to have your strategies in place. There were situations where I had to speak up, but you can do it in a gentle way. Understanding why things are said that way or what makes you uncomfortable is important. I’d advise everyone to ask ‘why?’. Sometimes you hear it wrong because we live in a very globalised world and we all use English in different ways, so sometimes things are not clear. Step up and speak up as well. 

Also, educate yourself. I noticed that by educating myself and listening to other points of view that I didn’t agree with, I opened up my world. I also think the person on the other side is often feeling the same way. Be yourself. I talk a lot about authenticity because you need to learn how you want to do things. Picking some of those strategies and battles was a bit of a shift, but it made me feel at ease around these tables most of the time. 

Have you got any advice for how organisations can make their company cultures more inclusive to improve retention? 

What I’ve seen around me is that mentoring and sponsorship are very important. You might have a tendency to keep your thoughts to yourself, but you need to talk to others from time to time, particularly with someone who’s been there before. Mentoring also helped me see things and do things in a different way. I do suggest building a very strong mentorship programme because it’s such a good support for people who are very shy and who don’t know how to approach people. Having a schedule and regular meetings does help build a rapport, and people get more out of it. 

You also really need to start talking about equal pay. In some countries it’s mandatory, but you have to have this conversation because it’s very important to maintain people’s motivation and work-life balance, because the problem the telco industry already has is a lack of skills, so we can’t afford to lose talented people. Sometimes people need to step away to recharge their batteries and be more creative. Creativity is super important in everything that we do, and breaking out of your routine can really help with that. 

What one piece of advice would you give to someone who’s entered the industry and is struggling with diversity and inclusion?

Go and talk to schools because there’s so much that this industry can give to young people and vice versa. Like I said, education is so important because it helps you understand yourself and other people better while raising awareness of why things are happening. That’s very important in an industry that is changing so fast because we need to change fast as well to be part of that change. 

To hear more from Anna, tune into Episode 18 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

The telco industry is full of opportunity, but is it full of diversity? On Episode 3 of the Women In Telco miniseries on The Connectivity Matters Podcast we were joined by Maria Lema, one of the Co-Founders at Weaver Labs, to talk about her experiences of working and leading in the connectivity industry. Read on for her perspectives. 

What have you experienced as a woman in the telco industry?

I think the telco industry is male dominated, but it’s not sexist. I’ve never experienced the issues some women have with being a successful professional in this industry or getting my voice heard or people not taking me seriously. This industry values knowledge and skills. So, if you know your stuff, people are gonna listen to you, regardless of your gender, age or other characteristics. There are a lot of imbalances in terms of age in the telco industry, which is something I would like to highlight. I think that telecoms is an industry that is very eager to have more diversity and more women and more young people. 

I have met loads of inspirational women in this industry in leadership positions from early on. I’ve always seen myself growing into a leadership role in the industry, because I have always seen female leaders in the industry. I’ve also had extremely good male mentors who have put me in positions that allowed me to grow, develop and challenge myself, and I’m thankful for that because it’s taken me to the place where I am now. If you don’t have anyone that really challenges you and takes you out of your comfort zone, it’s impossible to grow. Nothing good happens in your comfort zone. 

Telco is still male-dominated. What needs to happen for that to change? 

There are a few things that need to change. The first is that telecoms needs to become attractive to the younger generations. For that to happen, we need to start doing things that are attractive. We’ll attract more young people with startups and innovation and actually breaking the status quo. That rebel approach was brought into the software industry 20 years ago, and we can certainly leverage some of those learnings. 

We also need to show that there is a diversity of skills needed in this industry. Why do we only talk about engineers? We can attract marketing professionals, designers, and all sorts of people from different disciplines into the telecoms industry. We don’t need to focus on the techies. The other element is to incentivise women to get into engineering, because it’s actually quite rewarding. That goes back to school and younger education. 

I think the telecoms industry is taking a great approach by putting more women in leadership. BT just announced that they’re going to have a female CEO, which I think is another great step in the right direction, because it’s bringing diversity into the leadership teams. That trickles down to everyone everywhere in your organisation. However, we need to stop tagging people as ‘female CEO’, ‘female founder’ – it’s a job, and they need to be treated exactly the same as any other person would be treated. 

The other thing that I think it’s quite important to tackle if we actually want to evolve as an industry, is the fact that female-founded startups only attract 2% of the funding in our industry. I was saying that the telecoms industry is male dominated but it’s not a sexist industry, but the finance industry is male dominated and it’s very sexist. If we want to incentivize women in leadership and innovation, we obviously need to fund them. Without money, there’s no nowhere we can go.

Do you think there are any tech advancements or trends that will empower women to get into the industry? 

Software is a catalyst of innovation for telecoms, and it is going to continue to impact this space, because it isolates complexity of the network. With AI there’s so much going on now. We can bring developers from the AI community to do something with all the data that we gather in our networks. They can help us organise our data and enable intelligence. 

DevOps professionals could come and help us organise better infrastructures too. Opening up to the developer community would bring more skills and diversity to the industry, and it would bring monetization opportunities. Every industry that has engaged with the developer community through API’s has created a business model out of it. So we could expand our innovation landscape through them. 

To learn more about women in the tech industry, tune into the Women In Tech miniseries on The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

During the Women In Telco miniseries on The Connectivity Matters Podcast we’ve been shining a light on a variety of diversity issues. On Episode 2 of the miniseries we were joined by Tinuade Oguntuyi, the Head of Networks and Solutions at ICSL, to talk about diversity in the sector. With a fantastic career behind her, Tinuade now spends her time mentoring women in the workplace, particularly those who are starting their careers in tech, and volunteering for social impact and enterprise groups, where she delivers practical programmes that help bridge classroom and workplace inequalities. Here’s her advice for anyone struggling with diversity and inclusion issues in the workplace: 

“As a woman in tech or stem, you need to do 10x better than your counterparts. Once somebody said that a woman needs to be 2x better than a man to even go as far. If you truly want to be outstanding, that means you need to do 10x the amount of work to be seen as competent. Beyond that, in my personal experience, don’t get distracted by other people’s noise, because you will do yourself a disservice. If you do that, then you’re not able to pursue your dream. It would be better to just go for it. 

Any woman, any girl, even if you’re transitioning, if you’re early in your career, just go for it. Don’t run the risk of not doing something because you were scared or put off. Go on platforms where you can connect or network with people. Find people that will give you some resources. You can learn, you can have it all – maybe not at the same time, but you can. 

Take things easy on yourself. You don’t beat yourself too much. You don’t second guess yourself. Just go out and do your best, and you’ll get there. You’ll make an indelible mark in the space of telecoms.”*

To hear more from Tinuade, tune into Episode 14 of The Connectivity Matters Podcast. 

*Quote has been edited for length and clarity 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

During a special miniseries on The Connectivity Matters Podcast we’re putting a spotlight on diversity and women in the industry. In the first episode of the Women In Telco miniseries we were joined by Kelly Lazuka, the CEO at FULLERTON. She started her career at SAC Wireless as a product manager, before quickly making her way into senior roles. She’s also a mum of five alongside her incredible work of supporting more women into leadership roles. She joined us to talk about the discrimination that women face in the connectivity industry, as well as advice for other women who are facing it now. Read on to learn from her insights. 

“I think a lot of people have experienced the same things I have, and one of those things was being very qualified for a promotion or a different role within the company, or even just wanting to learn that role, and being sidelined for various reasons, like ‘you’re not ready’, or ‘there’s somebody who’s more qualified’, when you know what you’ve been bringing to the table, so that probably is not true. That has happened to me a couple of times, and it’s unfortunate. 

Another thing that I’m sure a lot of your female listeners will attest to is that sometimes you’re in positions where you know other people’s salaries and see the discrepancy with your own. While we do keep that mostly confidential, it still plays with your mind. You still know what you do, what your title is, what you know, how hard you work, the contributions that you make, and somebody else makes substantially more than you, just because they’re of a different gender. I don’t think that gap ever goes away entirely. I think it’s getting better, but those are things that each one of us will come up against at some point in our lives. 

I’m no different. I’ve had some really great experiences in my career path, but there’s also been some challenges and roadblocks. What I try to tell my female leaders here at Fullerton is that we can sit around all day and list out the roadblocks that women face, or we can focus on how you can overcome them. How do you advocate for yourself? What’s a good argument? What are the skills that you really need? I encourage all women to figure out a way to be a good negotiator, whether that’s by taking a class or getting a mentor, but you need to be a good negotiator, not just for your work, but for yourself. Negotiating is an art, and if women who are committed to growing their career paths can master that art, they’re halfway there already.”

To hear more from Kelly, tune into Episode 13 of The Connectivity Matters Podcast. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

As smart technology advances, connecting devices while they’re on the move is becoming a priority within the Connectivity industry. On Episode 12 of The Connectivity Matters Podcast we spoke to Rafet Lakhdar, the Vice President Quality & Operations at Rolling Wireless, about how they are solving connectivity issues in the automotive space. Here are his insights: 

What specific things do you have to do to ensure that a connectivity solution meets a car manufacturer’s quality standards?

The automotive industry is often said to be requesting military quality levels for a consumer price, which means that you are going in two opposite directions to hit those targets. This is where you need to differentiate yourself by making the big jump between low cost and extremely high quality – which is where the matter of quality becomes so critical. 

The first pillar of quality is reputation. These car manufacturers need to protect their reputation – they cannot afford to be in the newspaper for recalls or that they have poor quality and so on because the consumers are very sensitive to that. This applies to the whole ecosystem behind the connectable technology. This is where we are proud to say that we have reached what we call a 10 PPM level, which means that we can guarantee that out of 1 million units you will not see more than 10 of them having an issue, which is about what the automotive segment is looking for. You have to be reliable to sell to automotive companies. 

The second pillar is financials. If you have a good quality standard you are optimising your production and you don’t have yield loss, so you could become competitive. If that is not the case you will be beaten by the competition because they could provide a better price. You need to be sure that you have made a superb optimisation of your production so that you run it at the lowest possible cost. If you look at the financials, you could say that quality is part of sales, because when you go to the competition, you will be matching your competitor to a penny. What will differentiate you is the quality level that you can bring on the table when things are the same price. 

The last pillar is innovation and expertise. If you think about quality, that means making sure we follow the processes during fabrication to ensure that every product meets those standards. We have to set specifications, but if you limit yourself to this, you miss a big part of what you can do in this industry. However, we have transformed quality into expertise. We provide expertise to the designers and optimise our cost. We provide expertise on how to make our product more reliable, so that the carmaker could use our product for 5, 10, or 15 years without suffering issues, and not having issues with the long range. That is what is important when you think about quality – it lasts. We provide a quality service by providing expertise to the company for a long time, rather than just giving them one product and limiting ourselves in that way.

What does tomorrow’s connected car actually look like? 

I think the car of the future will be safer and more environmentally friendly, and the VTX will participate in that future. It will generate softer driving behaviour because cars will be able to anticipate things, therefore reducing brutal acceleration or massive brakes, because people pick up the information at the last minute. Also, it will become much safer. The VTX creates more alert systems which should also help reduce collisions and traffic jams. 

Some people say cars will become a computer on four wheels. I think it will become an entertaining mobility moment. We’re trying to reduce the hassle of driving that makes people tired of it, and allow them to enjoy a mobility ride with infotainment, watching a movie or listening to some nice music, but also with the ability to get information on your destination while you drive. The car can point out things that are happening on your trajectory or relieve that stress by going into autopilot while you focus on preparing for your arrival. It will make driving far more entertaining. 

To learn more about connectivity in the automotive industry, tune into The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

IoT has been around for over 30 years. Recently however, we have begun to see new applications for this technology, which we unpacked with Shaun Stewart, the VP of Product at Infogrid, on Episode 11 of The Connectivity Matters Podcast. He talked us through his decade of experience in the area and shared his insights on the future application of IoT technology. Here’s what he said on the topic:

What’s your take on the current state of the IoT industry? 

In IoT broadly, there’s a lot of exciting stuff happening. Every industry goes through the initial hype cycle, and then things get oversold and people get disappointed. When the technology starts maturing, that’s when you see the most promise. That’s where we are now. 10 years ago there was a lot of promise in this industry, but not a lot of delivery. There were a lot of great ideas that are only just now being realised as the technology stacks mature alongside industry standards. 

As someone who’s been in the industry for a long time, I’ve been through a whole process and evolution with IoT. Now the industry feels a lot more mature than it did when I first started to get into it. There are more agreed upon standards and more mature tech stacks. Everyone’s so much more mature in the industry, they can move faster and innovate quicker. People understand the use cases a lot more. Overall, I think where we’re at today is really exciting. And we’re finally starting to realise our goals in a scalable way. 

We’re on the cusp of IoT crossing over into other industries and niches within the industry, such as process engineering, major asset protection and management etc. There’s a huge range of applications that we’re just on the cusp of, with IoT now becoming much more widespread.

Where would you say the biggest use cases for IoT are?

IoT can be applied to any interaction between the physical and digital world. Think smart cities, smart buildings, smart infrastructure… Here in New York City there’s been a lot of incremental gains over the years in our transportation infrastructure. Bringing IoT into our transportation infrastructure and making that data available will make it easier to see where a bus is, where a train is, where the metro is. IoT will improve accuracy within those systems. We’re going to see an improvement in infrastructure that’s not necessarily connected but it is smart. That’s an area where – particularly in the urban landscape – you’re going to continue to see new applications for IoT in terms of making devices smart, and then creating an urban mesh network of all these devices. 

To learn more about the applications of IoT technology, tune into Episode 11 of The Connectivity Matters Podcast. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.