Category: Connectivity

Within the connectivity industry, talent shortages and lack of diversity are rife. On Episode 25 of The Connectivity Matters Podcast we spoke with Jennifer Montague, the VP of Growth at Onomondo, about how she is expanding her team. Here are her insights.

How has hiring been in the last 12-18 months, from a high-level perspective?

People are having a lot of trouble trying to find the right role. As a manager, I don’t want to say hiring has been easy, but there’s been a lot of talent to choose from, which can be good and bad. If you go to a restaurant with a 60-page menu, you can’t really decide what to eat. It’s the same with hiring. I’ve had up to 300 applications for roles, which is a lot to choose from. 

My advice, particularly when it comes to startups, is to know your numbers. In this environment, the money is just all over the place, and it’s growth at all costs. We’re hiring left, right and centre, but you have to prove the value that you’re bringing in, which is why I say ‘know your numbers’ and make sure you keep track of your hires’ outcomes. Look for people who have had an impact, but also for their ambition and potential.

How has your hiring process changed since you’ve grown as a business? 

When you’re a startup, you want generalists who can wear a bunch of different hats. As you get into scale up, you want specialists. You want the people who only do one thing, but they’re damn good at it. That’s always an interesting transition for me. You hire people who start the marketing from nothing, and they’ve done all the hard work and heavy lifting, but suddenly, you reach a point where you don’t need them anymore. That is a really bad feeling for everyone because you want to show appreciation, but you also need specialists in SEO, paid search, or full-stack development and no longer have space for those generalists. 

You’re now hiring based on applications rather than headhunting. How has that affected diversity?

It’s definitely brought out the importance of looking for the potential of each individual. Now, when you’re looking for one particular role, and you see all these people can do the job, then you have to assess what else they bring to the table. Frankly speaking, I live in a very homogenous community. Denmark isn’t really known for a lot of diversity. At the moment, my company’s policy is not to hire remote-only positions, so you have to be physically present and able to commute to the office. That reduces the pool of applicants that I can look for. 

When it comes to one of the things I have done, I’ve added a blurb to my job posts about not ticking every single box because traditionally, women and people of colour will not apply for a job unless they tick every single box. I always say that if you think you can bring something to the table, please apply. I can’t comment on whether I’ve seen a difference in the applicants, but people have been commenting that they were more comfortable applying, knowing that it’s okay not to tick every box. 

The other thing is not looking for a traditional background or education but interviewing for ambitions and motivations, like what you want to do and why you want to do it. That’s helped us take the blinders off. It’s not about whether they fit into this box or not. It’s actually about ‘Do I want to work with this person?’ That helps increase the likelihood of getting non-traditional candidates into a role. 

To hear more about hiring in the connectivity sector, tune into Episode 25 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

On Episode 24 of The Connectivity Matters Podcast, we were joined by Mart Kroodo, the Founder & CEO at 1oT, which provides global connectivity for the IoT industry, to talk about the company’s innovative solutions. From day one Mark’s goal with 1oT has been to make eating technology more accessible to companies worldwide and enable them to far more easily choose between different telecom providers. To do that, he’s had to drive more communication and collaboration in the industry. Read on for an inside look at his connectivity solutions. 

“The main thing we were thinking about is that there are 2,000 telecoms worldwide, so how could we create synergy between different direct companies? Back in 2016, it was clear that easy SIM would be the next big thing, because if telecoms could collaborate, then swapping from one telecom to another using the same technology would be a no-brainer because of the value for IoT companies. Right away we thought that there needed to be a neutral, independent telecom middleman who gathers telecoms on one service, because different telecoms were not getting long, and it was very hard to find synergy there. 

From day one, we have been aggregating different telecom deals on one service. In essence, we are a reseller. We negotiate with telecoms, and we resell their megabytes and gigabytes to our customers. The value we provide is that we have many telecom deals we can offer to our customers, and once they start using different telecom profiles, they still need to manage the service somehow. 

We have built the connectivity management platform that enables them to control the sims, starting from switching on and off and sending SMS or setting data limits to actually getting notifications. Setting up that let me know if someone either consumes too much, too little, or goes to a blacklisted country. Also, the system learns from the behaviour of the sim, and if it detects something weird, then it notifies the customer right away. 

We put a lot of effort into building the connectivity management platform from day one, which has been super important because it’s not just about getting their connectivity up and running. If you are running thousands or hundreds of thousands of devices in different countries on a daily basis, then you need to understand what’s going on. If something happens, you need to debug it, and you want to go into details. You want to see all of the sessions, minute by minute in the right network, looking at how much it consumed, what might be the issue, etc. You want to do everything on a self-service basis through a platform or by using API’s. 

A few years ago, we finished developing our own ECM infrastructure as well. Now we are among the 33 companies in the world who have built the ECM infrastructure themselves. The main thing is good telecom deals, connectivity management platforms and infrastructures are owned by us developers.”

To hear more about Mark and 1oT’s solutions, tune into Episode 24 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

Generative AI has already become part of the workforce. To help us understand its role in the connectivity industry, we spoke with Bruno Santos, the Global Business Development Director at Celfocus, on Episode 23 of The Connectivity Matters Podcast. He explained the impact that AI has already had on the industry and shared his opinion on the opportunities it offers. Read on for the highlights of the conversation. 

AI has come into the public eye much more significantly more recently. Do you see that as a positive or a negative?

I tend to see it as positive. If it’s a new technology and it’s disruptive, it will change our behaviour. I’m not sure if it will be equivalent to the Industrial Revolution in the early 19th century, but it is something that will change our lives forever. We are also seeing a lot of impact not only with our clients but with our own internal processes too. Our teams are using AI to accelerate their performance and delivery, like generating new test data without waiting for the client to provide us with it or having ChatGPT generate code. We then take that output and take it to the next level by fine-tuning the requirements and wording in order to build and deliver the solution. 

AI has been changing a lot of our ways of working internally. We even have a mandate from our board to start using more ChatGPT engineering in our daily tasks. If we can use it to build a presentation, we should do that as much as we can in order to become more efficient. We are also challenging some of the assets AI produces, but I think it’s changing our ways of working and will keep changing more. 

What impact has AI had on Celfocus so far?

We’ve been leveraging AI to increase advanced data analytics since 2018. When it comes to the clear benefits to our clients, it’s always very hard to demonstrate and explain what we do with the data, but you can predict things based on historical data, so while it’s always very hard to convince our clients, adopting AI is the right move. We have an extensive set of AI use cases to share with our clients, the most important of which is the very good positioning in the industry we have thanks to these insights. 

Over the last two years, especially with all the ChatGPT hype, it was very easy for us to change because we were already using AI. Now we’re extending our capabilities and solutions to use generic AI. Our team was already fluent in this kind of technology; now we’re just using a different flavour. We’re working closely with our clients to demonstrate the benefits of using AI. 

What would you say are the biggest opportunities AI presents for the industry?

There are a few of them, and we are already seeing efficiency and cost savings. We are currently assigning people to different tasks that are more beneficial for our clients. We are also rescaling our clients’ workforces based on our solutions. Going beyond that, AI is changing things around operations and automating things in order to be cost-effective. That’s where you have the key decision points for our clients, like “What is the business case? What is the financial benefit I can get from the solution?” Those are key drivers for applying those generative AI and machine learning use cases to our clients. There is a huge set of opportunities, but they all go in the direction of making processes more effective.

What are the biggest challenges around AI in connectivity?

The biggest challenge is confidence in the solution and the technology. The privacy and ethics of what we are delivering are some of the key topics because everything involves a huge set of data from everywhere, not only from public information but sometimes from critical and confidential information from our clients. There’s always the problem of trust.  Data and regulation is one of the key topics that we need to address. How trustworthy is the solution that we are bringing? Sometimes it’s it’s not straightforward. 

What we have is a first step called human-assisted AI. We provide insights and a way to automate without human intervention, but in between there is always a human validating that information. They can apply the recommendation that the engine is providing and certify its validity. Our end-user solutions are based on AI algorithms that work by themselves.

To learn more about AI’s role in connectivity, listen to Episode 23 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

IoT technology is a key component of smart living. On Episode 23 of The Connectivity Matters Podcast we were joined by Ed Chung, the SVP of Product & Business Development at Endeavour Technology, to talk about his perspectives on the most exciting developing technologies in the IoT space. Read on for his insights. 

“IoT probably means different things to different people. It was probably a term that was invented to capture a whole bunch of things, primarily from a technology point of view. What’s exciting for us at the moment is certain industries have embraced connectivity. 

The one that we’re focusing on at the moment is automotive. A lot of industries over the years have promised that bringing in connectivity would enable new areas of opportunity, either in revenue or by improving the way things work. Over time there have been a number of reasons why things have not happened as quickly as many would have hoped – and I include automotive in that as well, but it’s still one of the leading industries. We’ve all heard about the connected car, and those who have been lucky enough to get into a vehicle that’s been produced recently will see the technology and the way that that car communicates with people and with the outside world, and it has changed a lot. I’ve seen it described as a giant smartphone on wheels. 

That’s particularly exciting for us because not only is that a new product out there but there’s a lot of innovation. There are also aspects of it that people sort of expect and rely on now, but there are also autonomous driving and entertainment applications, which are becoming ubiquitous features. We’ve come from a time when you buy a car and just expect it to work. Now, connectivity is a part of that, as are all the services that run on top of the main function of the vehicle. 

However, we all know it’s not quite like that in the real world, right? Sometimes things just don’t work. That’s applicable not just to automotive but to any industry, but we’re working with a number of partners to try to understand how to improve and solve those challenges, such as poor quality or poor connectivity that’s not fit for purpose. 

Beyond automotive, there are a number of other areas that have embraced connectivity as well. We’re starting to see it on planes – Wi-Fi is available on most airlines. That’s been a pretty significant change in recent years. We’re also seeing some really interesting discrete sectors on the transportation side, even things like connected elevators, as businesses evolve and connectivity becomes more useful and applicable. Machines are talking to other machines, and machines are talking to humans. The need for connectivity is ever-increasing.” 

To hear more from Ed, tune into Episode 23 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

IoT is a growing part of the Connectivity industry. On Episode 21 of The Connectivity Matters Podcast, we were joined by Dave Kjendal, the CTO at Senet, to talk about the latest advancements in the IoT field, as well as its practical applications to daily life. Here’s what he said: 

“There are so many that can be talked about in terms of where that technology can be applied. What’s really interesting is that massive-scale IoT is where we see a lot of interest. Utility spaces, such as water utilities, are certainly quite mature in terms of massive-scale IoT adoption. They’ve developed things like metre reading, water quality analysis, and valve controls, done at very large scales using millions of devices that have been instrumented for many years now. That’s been a natural evolution in the space for driving efficiency. 

We’re starting to see that the next opportunity in the utility area is looking at the natural gas area, which includes residential gas delivery systems. So metering, valve control, leak detection, things like this, as well as in the production side of it. Everyone is very aware of the sensitivity of methane to climate change, so a lot of focus is being put on that area. Unfortunately, on the residential side, there’s a loss of life and property that happens on a fairly regular basis. 

Another area of IoT that has been growing is food safety compliance. Making sure that food is stored and prepared safely is another area where instrumentation can really go very far towards minimising costs while guaranteeing safety to the customer. 

Those are maybe not obvious examples for many people who are thinking about the smart thermostat on their wall, but as we see it, it’s that level of instrumentation that really starts to unlock massive-scale value. The next iteration is more focused on smart applications that create heavily instrumented buildings. We saw some of this happen during the COVID period, where occupancy and safety impacted airflow and temperature variations. Things like VOC monitoring and humidity monitoring are the next big steps down that path. 

What’s interesting to think about in those three examples is that there are regulations that are either in place or coming into place in the future, that are the precursors to pushing the market down that path. Many times, industries look at regulation as a threat, but for those of us in IoT, regulation is very often an opportunity for us to deliver solutions cost-effectively, creating a win for the consumer in the bill and for the property owner in meeting the regulatory requirements. It is one of the most interesting massive-scale opportunities as we start to improve our view as a society around what should be done, and we have the tools to implement it cost-effectively.

To hear more from Dave, tune into Episode 21 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

The biggest misconception in the telco sector is that it’s a dying, historic legacy industry. In reality, the integration of AI into telco is making a significant impact on society by enhancing efficiency, improving customer experience, and enabling new techniques and services. This transformation is attracting top talent who are eager to engage in innovative areas like satellite LEO and cloud AI orchestration.

Bridging Talent Gaps: Strategies for Attracting Cross-Industry Expertise

To draw skilled professionals from diverse sectors into telco, we must focus on the key areas of impact: network optimisation, data analysis, customer service, and energy efficiency. These domains are crucial for the evolution of the telco industry and offer exciting opportunities for tech enthusiasts looking to make a tangible impact.

One of the most groundbreaking shifts is happening with Open Networking, which is moving the industry away from monopolies historically dominated by big Original Equipment Manufacturers. This democratization of technology and innovation is creating a fertile ground for new ideas and attracting talent interested in making a mark in a more open and collaborative environment.

Innovative Alliances and the Rise of Private Wireless

Innovations through alliances like the TIP have been particularly exciting. These collaborations are fostering a spirit of innovation and breaking new ground in the industry. One of the most anticipated developments in the coming year is the advent of private wireless networks. Operators are re-evaluating their business models, and the enterprise sector is emerging as a significant revenue stream. Private wireless networks align perfectly with this shift, offering bespoke solutions that cater to the unique needs of businesses.

Advancing Diversity and Inclusion

While the telco sector has seen considerable improvements in diversity over the past 50 years, there is still much work to be done. A critical question often arises: How do we attract talent from other industries into telco? Investing in programs that bring graduates into the sector is vital. Ensuring a steady stream of new talent is crucial for the industry’s continued evolution and relevance.

Companies, both large and small, are placing a stronger emphasis on diversity and inclusion. They are implementing strategies that encourage change and make their workplaces more inclusive, allowing individuals to feel confident and valued. This cultural shift is essential for fostering innovation and attracting a diverse range of talents.

The telco industry is undergoing a significant transformation, driven by AI and other technological advancements. By focusing on network optimisation, data analysis, customer service, and energy efficiency, and by fostering a culture of diversity and inclusion, the industry can attract top talent from various sectors. The rise of private wireless and the collaborative efforts through initiatives like TIP are just the beginning of a new era in telecommunications. As we move forward, the connectivity sector will continue to evolve, driving societal impact and offering exciting opportunities for tech professionals worldwide.

As cloud computing has grown across the connectivity industry, so has its counterpart, edge computing. On Episode 20 of The Connectivity Matters Podcast, we were joined by Ariel Efrati, the CEO of Telco Systems Edgility, to discuss the applications of this cutting-edge technology. Read on to find out more. 

“You’ve probably experienced being in a hotel when everybody wants time to go to breakfast in the morning. So what is the most scarce resource in a hotel? It’s the elevator. If you’re staying on a high floor, you don’t get an elevator. It’s not smart enough – but why is that? It’s very simple to count how many people you have on each floor and send them the right size elevator using basic logic. As long as you have a camera and a computer, it should be possible. That’s edge computing. 

When you talk about manufacturing cars, it’s done with robots. They are welding things while the entire line moves on a belt. When the belt is misaligned, you need to recalibrate everything because otherwise the robots will weld in the wrong places. But if you could communicate between those robots because they all have cameras and a gyroscope to identify their position in space, you wouldn’t need to shut the line down. Each robot could adjust as necessary. That’s another real-life example of how edge computing can be used. 

These are real examples that we are faced with. I think traffic management is a great thing. In each traffic light, you could integrate several traffic lights, a radar, and a camera to help the flow of people. This is edge computing by nature. Traffic light signalling hasn’t changed in 40 years – we’re still using a person to set the timers based on traffic as it was on the day they were there. That’s not where we should be. We have cameras that can count the cars you can integrate that data with traffic law to moderate the traffic. Again, that’s edge computing. 

It’s endless when you think about it, and all it requires is an operating system, device and whatever function you want. It could be an AI function, it could be a visual inspection, counting, cropping, controlling – whatever you want. It could also exist in retail today. If you put enough cameras in a large retail store, you could take something from the shelf and be automatically charged for it. There’s no cashier, the system just automatically recognises what you do and charges it to your account. 

It could also apply to digital signage. These systems could identify you and show you more relevant ads as you walk into a store. That’s personalization. All of these examples are edge computing with integrated cameras and devices working on a local network to process huge amounts of data without having to transmit it to a data centre, which also creates more latency. With applications like traffic management, it has to be precise because otherwise it will cause traffic accidents. This is what edge computing is, and we’re going to see a reversal in how our data is processed, going towards edge computing.”

To find out more about the real-world applications of edge computing, tune into Episode 20 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

As AI becomes more and more integrated into the modern world, all areas of business are finding ways to adopt and adapt. On Episode 19 of The Connectivity Matters Podcast we were joined by Stephen Spellicy, the Vice President of Marketing, Enablement & Business Development at VMware, to talk about how the connectivity industry is moving towards AI adoption. Read on for his insights. 

Is there a genuine motivation for operators to bring in AI?

Well, this is a conundrum that many have. They’re building the new network and expecting new incremental revenue, then the next step is figuring out ‘how do I reap the benefits of that?’ Part of the business strategy should be growing your footprint and retaining it so that you can drive higher levels of ARPU out of your consumer subscribers and enterprise customers. The companies that are looking at being data-driven in the way they build their business and how they execute in the market are the ones who are likely going to survive. 

We’ve seen consolidation across the board in the wider industry (not only in telecom and technology) where the larger players gobbling up smaller companies. Where you see more of this consolidation and the shedding of non-productive assets, markets are becoming more focused on the outcomes of their business strategy. It starts with data and the injection of an advanced labour force that is more keen to understand the trends of our technology sphere. Data science is an area where telecoms probably lack skilled labour. Maybe in the next five years, we’ll see more availability of these resources. But today, telecom should take that first mover advantage to pull those folks into their organisation and start injecting data into everything they do. 

A common perception is that telco is not as exciting as other applications for AI or data science, so how could they attract more talent as an industry?

If you’ve already built a new network and you’re trying to drive higher revenue, you’ll need the right talent. This talent isn’t cheap, but it’s an investment in the future. Vigorous recruiting, both in the field and outside of the field, is necessary. What I mean by that is that telecom traditionally looks for people with a vast understanding of wireless cellular technology, traditional fixed line type technologies and networking backgrounds, but they may need to look into adjacencies. Where are the problem solvers who understand data models and data science, who can be applied to solving telco challenges? Looking across various adjacencies and verticals to find the right kind of talent is going to be effectively an empowering element as companies move forward. 

Training, enabling and investing in your labour force is also really important. Adopting some of these methodologies creates more opportunities for the people already in your company. In other words, utilising the resources you have to drive the highest level of productivity will enable your team to be creative in problem-solving. One of the best ways to create a happy and productive workforce is to give them really hard problems to solve and let them find creative ways to solve those problems. It creates a level of engagement and interest in their job, and it creates more loyalty to the company because it shows that this is a company that challenges them, rewards them when they succeed and invests in them – which are all essential ingredient ingredients that telco needs to consider as they develop their labour force moving forward.

How much responsibility does the telco industry have for ensuring the correct use of AI alongside this new talent?

The first piece of any journey with AI, particularly when we’re talking about data or using information in order to dictate outcomes, is effectively finding a programmatic way to treat data in a sensitive way. With customer-related user-related data, personal identifiable information, etc, you have to make sure that the data that you collect is protected to ensure the privacy and security of your customers. Just from a broad industry perspective across not only telco but any enterprise verticals, this is a common practice that starts with protecting the information that you’re collecting and utilising it as a part of the build of your models. 

The other piece on the ethical side would be to do no harm. You have to use technology to improve operations, the quality of service for your customers and the lives of your employees. Effectively, when you look at your labour force, how do you get the very best out of the team that’s in place? We’re not trying to use automation and AI to make jobs obsolete, we’re trying to use automation and AI to make those jobs easier for those people to get done. Looking at it that way, you’ll never have enough people to do the jobs. These skilled workers don’t have enough time in the day, and you don’t have enough heads in front of computer screens to get the job done, especially as we build out the 5G network and beyond to 6G. The enormity of that challenge is too large for the workforce we have today, so you need technology to augment those people. 

To learn more about integrating AI into your telco workforce, tune into Episode 19 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.     

The telco industry is making progress towards positive diversity and inclusion, particularly in improving gender equality. On Episode 18 of The Connectivity Matters Podcast we spoke with Anna Deppi, the Senior Manager and Co-Chair of the Italian Women’s Leadership Community at Red Hat, about her experiences as a woman in the field. She also shared her advice for companies and other women who are navigating the changing landscape of EDI in the industry. 

Have there been any challenges that you’ve encountered as a woman in telco, and how did you overcome them? 

I have found myself being the only female at the table or in the room at times. Sometimes you have to decide which battles to pick because you can’t win everything. You need to have your strategies in place. There were situations where I had to speak up, but you can do it in a gentle way. Understanding why things are said that way or what makes you uncomfortable is important. I’d advise everyone to ask ‘why?’. Sometimes you hear it wrong because we live in a very globalised world and we all use English in different ways, so sometimes things are not clear. Step up and speak up as well. 

Also, educate yourself. I noticed that by educating myself and listening to other points of view that I didn’t agree with, I opened up my world. I also think the person on the other side is often feeling the same way. Be yourself. I talk a lot about authenticity because you need to learn how you want to do things. Picking some of those strategies and battles was a bit of a shift, but it made me feel at ease around these tables most of the time. 

Have you got any advice for how organisations can make their company cultures more inclusive to improve retention? 

What I’ve seen around me is that mentoring and sponsorship are very important. You might have a tendency to keep your thoughts to yourself, but you need to talk to others from time to time, particularly with someone who’s been there before. Mentoring also helped me see things and do things in a different way. I do suggest building a very strong mentorship programme because it’s such a good support for people who are very shy and who don’t know how to approach people. Having a schedule and regular meetings does help build a rapport, and people get more out of it. 

You also really need to start talking about equal pay. In some countries it’s mandatory, but you have to have this conversation because it’s very important to maintain people’s motivation and work-life balance, because the problem the telco industry already has is a lack of skills, so we can’t afford to lose talented people. Sometimes people need to step away to recharge their batteries and be more creative. Creativity is super important in everything that we do, and breaking out of your routine can really help with that. 

What one piece of advice would you give to someone who’s entered the industry and is struggling with diversity and inclusion?

Go and talk to schools because there’s so much that this industry can give to young people and vice versa. Like I said, education is so important because it helps you understand yourself and other people better while raising awareness of why things are happening. That’s very important in an industry that is changing so fast because we need to change fast as well to be part of that change. 

To hear more from Anna, tune into Episode 18 of The Connectivity Matters Podcast here. 

We sit down regularly with some of the biggest names in our industry, we dedicate our podcast to the stories of leaders in the technologies industries that bring us closer together. Follow the link here to see some of our latest episodes and don’t forget to subscribe.